BAKER STREET BAKERY INC.
ACCESSIBLE CUSTOMER SERVICE PLAN
(re The Accessibility for Ontarians with Disabilities Act)

Accessible Customer Service Policy – Revised 2017

Baker Street is committed to excellence in serving all customers, including people with disabilities. We will ensure that all personnel, particularly those who deal with the public (Owners, Managers, and individuals in Client Service) are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.

We will communicate with people with disabilities in ways that take into account their disability. We welcome people with disabilities and their support persons or service animals into our front offices (the area of our food manufacturing facility open to the public).

Company policies have been reviewed to ensure the dignity and independence of people with disabilities is respected. A copy of the AOD Act, Baker Street Accessibility Standard and Service Plan, training materials and feedback form are available for review on request to Human Resources or Client Services. Any feedback or concerns relating to Customer Accessibility issues will be directed to the Human Resources Consultant for response and coordinated resolution.

Individuals wishing to communicate with the Company on accessibility-related issues or feedback are invited to contact:

Barbara O’Neil, Human Resources Consultant, boneil@bakerstreet.ca 416-785-9666, extension 211 or
Leah Somerton, Chief Operating Officer, lsomerton@bakerstreet.ca 416-785-9666, extension 213.

ACCESSIBLE CUSTOMER SERVICE REVIEW & RESPONSE PROCESS

• Day 1: Feedback Received
• Day 2: Initial Review By HR (back-up: Client Services)
• Day 3/4: Review/Decision with Executive
• Day 5: Response To Customer
• Change/Implementation, as appropriate
• Further Customer Contact/Executive Reporting, as appropriate

Accessible Customer Service Feedback Form

Download here.